Cancellation & Returns

Cancellation & Returns

  1. Can I cancel an order after placing it?

 

Yes, you can cancel your order, but cancellation eligibility depends on the order status:

  • Before Shipping: Orders can be canceled directly from the “My Orders” section.
  • After Shipping: Cancellation may not be possible once the order is shipped. For such cases, you can refuse delivery or request a return after receiving the product.

 

  1. How do I cancel an order?

 

Follow these steps to cancel an order:

  1. Log in to your Mytrikart account and go to the “My Orders” section.
  2. Select the order you want to cancel.
  3. Click on “Cancel Order” and provide a reason (optional).
  4. Your cancellation request will be processed, and confirmation will be sent via email/SMS.

 

  1. Will I be charged for canceling an order?
  • Before Shipping: No cancellation charges apply, and you will receive a full refund.
  • After Shipping: A nominal shipping fee may be deducted if the order is already in transit and delivery is refused.

 

  1. How long does it take to process refunds for canceled orders?

Refund timelines depend on the payment method:

  • Prepaid Orders: Refunds are processed within 3-7 business days to the original payment method.
  • Cash on Delivery (COD): Refunds are issued to your bank account or Mytrikart Wallet once you share your details.

 

  1. What is Mytrikart’s return policy?

 

Mytrikart offers an easy return policy based on the type of product and seller:

  • Return Window: The return window is mentioned on the product page and typically ranges from 7 to 30 days.
  • Eligible Products: Most items are eligible for returns except for the following:
  • Perishable goods (e.g., groceries, flowers).
  • Personal hygiene products (e.g., undergarments, beauty items).
  • Customized or made-to-order items.
  • Return Reasons:
  • Received a damaged or defective product.
  • Product is different from the description or images.
  • Incorrect item delivered.

 

  1. How do I initiate a return?

 

To request a return:

  1. Go to the “My Orders” section.
  2. Select the order and click on “Request Return.”
  3. Choose a reason for the return and upload photos (if applicable).
  4. Submit your request. You will receive updates via email/SMS.

 

  1. Is the return pick-up service available at all locations?
  • Return Pick-Up Service: Available in most locations. A delivery agent will collect the product from your doorstep.
  • Self-Shipping Option: If pick-up is unavailable in your area, you can self-ship the product to the seller’s address. Reimbursement of shipping charges may be provided.

 

  1. What are the conditions for returning a product?

 

Returned products must meet the following criteria:

  • The item must be unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • Items like electronics must include all accessories, manuals, and warranty cards.
  • The product should not show signs of wear or damage caused by the buyer.

 

  1. What happens after I initiate a return?

 

  1. Return Approval: The seller will review your request within 48 hours.
  2. Pick-Up or Shipping:
  • If pick-up is approved, a courier will collect the product.
  • For self-shipped returns, ensure you share the courier receipt for reimbursement.
  1. Quality Check: Returned products are inspected by the seller or Mytrikart’s team.
  2. Refund or Replacement: Based on the quality check, a refund or replacement will be processed.

 

  1. How long does it take to process refunds for returned items?

 

Refunds for returned products are processed after the quality check is complete:

  • Prepaid Orders: Refunds are credited to the original payment method within 3-7 business days.
  • COD Orders: Refunds are issued to your bank account or Mytrikart Wallet within 7-10 business days.

 

  1. Can I exchange a product instead of returning it?

 

Yes, Mytrikart offers exchanges for eligible products. To request an exchange:

  1. Go to “My Orders” and select the product.
  2. Choose the “Exchange” option (if available).
  3. Provide the replacement details (e.g., size, color).
  4. Complete the return pick-up process for the original product.

 

  1. What should I do if I receive a damaged or defective product?

 

If you receive a damaged or defective item:

  1. Take clear photos of the product and its packaging.
  2. Report the issue via the “My Orders” section or contact customer support.
  3. A replacement or refund will be offered after verification.

 

  1. Are there exceptions to the return policy?

 

Some items are non-returnable due to hygiene, customization, or safety concerns. Examples include:

  • Innerwear, swimwear, and socks.
  • Perishable food items.
  • Customized gifts or made-to-order products.

 

Check the product page for specific return eligibility details.

 

  1. What happens if my return is rejected during quality inspection?

 

If the returned product fails the quality check:

  • The product will be shipped back to you.
  • Refunds or replacements will not be processed.
  • Ensure the product meets all return conditions before initiating a return.

 

  1. Whom should I contact for cancellation or return issues?

 

For any assistance related to cancellations or returns, contact Mytrikart Customer Support:

  • Email: support@mytrikart.com
  • Phone: 1800-XXXX-XXX (9 AM – 9 PM)
  • Live Chat: Available on the website and app.

 

Provide your order ID and relevant details for faster resolution.