Payments

  1. What payment methods are accepted on Mytrikart?

Mytrikart offers a wide range of payment methods to make your shopping experience seamless:

  • Credit/Debit Cards: We accept all major cards, including Visa, Mastercard, Maestro, American Express, and RuPay.
  • Net Banking: Payments can be made through leading banks across India, including HDFC Bank, ICICI Bank, SBI, Axis Bank, and more.
  • UPI Payments: Use popular UPI apps such as Google Pay, PhonePe, Paytm, and BHIM UPI for instant transactions.
  • Digital Wallets: Supported wallets include Paytm, Amazon Pay, Mobikwik, and others for a cashless experience.
  • Cash on Delivery (COD): Available for eligible orders, subject to location and order value.
  • EMI (Equated Monthly Installments): Flexible EMI options on credit cards and debit cards from select banks.
  • Gift Cards: Redeem Mytrikart gift cards during checkout.

 

  1. How secure are payments on Mytrikart?

 

Your payment security is our top priority. Here’s how we protect your transactions:

  • Advanced Encryption: All payment information is encrypted using 128-bit SSL encryption.
  • PCI DSS Compliance: Mytrikart adheres to global security standards for handling card data.
  • Secure Payment Gateways: All transactions are processed via trusted payment gateways.
  • Fraud Detection Systems: We monitor transactions for any suspicious activity to protect your account.

 

  1. What should I do if my payment fails?

 

If your payment fails, follow these steps:

  1. Verify Payment Details: Double-check your card details, UPI ID, or net banking credentials.
  2. Check Account Balance: Ensure sufficient funds are available for the transaction.
  3. Retry After Clearing Cache: Clear your browser/app cache and attempt the payment again.
  4. Switch Payment Method: Try using an alternative payment method.
  5. Contact Support: If the issue persists, contact Mytrikart customer support. Provide your transaction ID and error message for faster resolution.

 

  1. Is Cash on Delivery (COD) available for all orders?

 

While we strive to make COD widely available, it is subject to certain conditions:

  • COD is available for select pin codes. You can confirm availability by entering your delivery location at checkout.
  • Some products (such as high-value items or customized orders) may require prepayment.
  • A nominal handling fee may be applicable for COD services.

 

  1. Can I split payments between multiple methods?

 

Currently, Mytrikart does not support splitting payments between multiple payment methods. You can choose one payment method per order. We are working to introduce this feature in the future.

 

  1. Are there additional charges for payments?
  • Mytrikart does not levy extra fees for payments.
  • However, your bank may apply standard transaction fees, foreign currency charges (for international cards), or interest charges (for EMI transactions).
  • You can view all applicable charges before confirming your payment.

 

  1. What happens if my payment is deducted, but the order is not placed?

 

If the amount is debited but the order is not confirmed:

  • The deducted amount is usually refunded within 3-5 business days to your original payment method.
  • If the refund is delayed, reach out to Mytrikart support with the transaction reference ID and date.

 

  1. Does Mytrikart offer EMI options?

 

Yes, we offer EMI options to make shopping more affordable:

  • Credit Card EMI: Available with most major banks such as HDFC, ICICI, SBI, and Axis Bank.
  • Debit Card EMI: Selected banks also support EMI for debit cards.
  • No-Cost EMI: Enjoy zero-interest EMI plans on select products and banks.
  • Eligibility and EMI plans will be displayed at checkout. Ensure your card is EMI-enabled.

 

  1. Can I save my payment details for faster checkout?

 

Yes, Mytrikart allows you to save your payment details securely:

  • Saved details are encrypted and stored in compliance with PCI DSS standards.
  • You can manage or delete saved payment information anytime under “My Account > Payment Methods.”
  • For security, CVV must be entered every time you use a saved card.

 

  1. How do I track my refunds?

 

Refund timelines depend on the payment method used:

  • Credit/Debit Cards: 5-7 business days.
  • Net Banking: 3-5 business days.
  • UPI/Digital Wallets: 2-3 business days.
  • COD Refunds: Credited to your bank account or as Mytrikart Wallet Balance within 7 business days.

Check the “My Orders” section or contact customer support for updates on refunds.

 

  1. What should I do if I face issues during checkout?

 

If you experience problems at checkout:

  • Refresh the page and try again.
  • Ensure your app/browser is updated to the latest version.
  • Clear cookies and cache or switch to a different browser.
  • Contact Mytrikart support if the issue persists.

 

  1. Whom should I contact for payment-related queries?

 

We are here to help! You can reach Mytrikart’s customer support via:

  • Email: support@mytrikart.com
  • Phone: 1800-XXXX-XXX (Available 9 AM – 9 PM)
  • Live Chat: Accessible on the website and mobile app.
  • Help Center: Visit the “Help Center” section for quick guides and FAQs.